Privacy Policy

Horizon Flights Privacy Policy

Effective Date: August 28, 2025

1. Introduction

Horizon Flights (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (https://www.horf.us), interact with our digital services, or engage with our AI-powered virtual assistant (“AI Agent”).

By accessing our website or using our services, you consent to the terms outlined in this policy.

2. Information We Collect

a. Information You Provide

Contact Details: Name, email, phone number, address (when you sign up, book a flight, or contact us).
Pilot Credentials: License type, ratings, endorsements, medical status, flight hours, insurance details (for bookings and eligibility verification).
Payment Information: Credit card or payment details (processed securely via third-party providers).
Communications: Emails, chat messages, support requests, feedback, and survey responses.
Uploaded Documents: Identification, pilot certificates, logbooks, or other required documents.

b. Information Collected Automatically

Usage Data: Pages viewed, links clicked, time spent, referring URLs, device information, browser type, IP address.
Cookies & Analytics: We use cookies and similar technologies to enhance your experience and analyze site usage (see “Cookies” below).
AI Agent Interactions: Chat logs, queries, and usage patterns (for quality assurance and service improvement).

3. How We Use Your Information

We use your information to:

Provide and manage bookings, memberships, and services.
Verify pilot eligibility and facilitate safe, compliant aircraft rentals.
Process payments and manage accounts.
Respond to inquiries, support requests, and feedback.
Improve our website, AI Agent, and customer experience.
Send transactional communications, updates, and marketing (with your consent).
Comply with legal, regulatory, and safety requirements.

4. Sharing & Disclosure

We do not sell your personal information. We may share your data with:

Service Providers: Payment processors, booking platforms, analytics providers, and cloud hosting partners.
Instructors & Staff: For flight scheduling, checkouts, and customer support.
Regulators & Insurers: As required by law, for compliance, safety, or insurance claims.
Business Partners: With your consent, for referral or influencer programs.

All partners must adhere to strict confidentiality and data protection standards.

5. Cookies & Tracking

We use cookies and similar technologies to:

Enable website functionality and secure logins.
Analyze usage (Google Analytics, Meta Pixel, etc.).
Personalize your experience and remember preferences.
Deliver targeted ads (with opt-out options).

You can manage cookie preferences in your browser settings.

6. AI Agent Privacy

Our AI Agent may collect and process:

Chat transcripts, queries, and user feedback.
Information you provide during interactions (e.g., booking details, support needs).
Usage data for service improvement and training.

AI-driven responses are only as accurate as the information provided. Do not share sensitive personal, financial, or regulatory information via chat unless required for service.

7. Data Security

We implement industry-standard security measures to protect your data, including:

Encrypted data transmission (SSL/TLS).
Secure storage and access controls.
Regular security audits and staff training.
Limited access to sensitive information.

8. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications at any time.
Request data portability or restriction of processing.
Withdraw consent for processing (where applicable).
Manage cookie preferences.

To exercise these rights, contact us at [email protected].

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us for removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Horizon Flights
3535 Executive Terminal Drive
Henderson, NV 89052
Email: [email protected]
Phone: (725) 228-2284 (Mon–Fri, 8am–6pm PST)

Last updated: August 28, 2025